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Manufacturers are required to provide, in writing, the details of all procedures relating to any problems that may occur with the vehicle and how the consumer may get the vehicle repaired. No manufacturer may refuse to examine or repair a vehicle for purposes of avoiding the lemon law.
The law provides that the manufacturer, upon receiving a certified letter from the owner after the vehicle has qualified for lemon status, shall have 14 days to conform the vehicle to warranty specs. If this does not happen, the owner, at his or her discretion, may elect to receive a refund of the purchase price, taxes, fees, and licenses, less an allowance for use of the vehicle. Alternatively, the owner may elect to receive a comparable replacement vehicle in exchange for the defective one.
Georgia’s statute indicates that the state may elect to create an arbitration panel to hear cases in dispute regarding defective vehicles, but does not indicate whether such a panel exists or whether such arbitration, should it exist, requires mandatory participation on the part of the owner of the vehicle. A reading of the statute suggests that arbitration may be optional and invoked at the discretion of the owner of the vehicle, but this law has been amended several times since it was first passed and those provisions may have changed. Anyone living in Georgia who has any questions should visit the state of Georgia’s lemon law page.
As always, anyone who owns a vehicle with problems should keep accurate records of all repairs on the vehicle, as well as records of all discussions and correspondence with the dealer and or manufacturer.
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